Faq

Q: What is your return policy?
A: Exchanges or refunds (less shipping) are acceptable within 30 days of purchase date. After 30 Days a store credit will be issued. Items need to be returned in unused condition with original packaging and with all tags intact.
Click Here to view our full Shipping & Return page.

Q: How do I return an item?
A: See our Shipping & Return page here

Q: I am looking for a particular item, I cannot find it on your site?
A: Please contact us online or call us at (515) 803-3391 and we will help you locate the product.

Q: I'm having trouble registering. I don't know my username or password. What's wrong?
A: If you have not registered with us before, you don't have a username or password yet. Select a username and a password to go with it, you do this in the registration section. You can easily register a new username and password by clicking on the "add to cart" button next to any product. (You will not have to order that product; it merely brings up the registration process. You can always delete the item from your shopping cart.)

Q: I've forgotten my password. What should I do? Can you tell me my password?
A: For your security we do not give out anyone's password over the phone. You can easily request our password to be emailed to you by clicking “I forgot my password”, your password will be emailed to you.

Q: Will my credit card information be safe?
A: We want you to know that every online transaction you make online here at our shop is 100% safe. Our web site utilizes up to date 256 bit SSL encryption and is the highest level of security. No credit card data is stored on our site and we are regularly scanned for Payment Card Industry (PCI) compliance. Note we are fully dedicated to customer service and satisfaction. Embedded site seals are located in the footer of every page which will assure you that our security is up to date and in effect.

Q: How quick do orders ship?
A: See our Shipping & Return info page.

Q: How can I check on my order or track my package?
A: Click on the order status button on the front page. Simply input your email address and password, and the status of your order will be displayed, If your order was shipped with a carrier that provides tracking numbers (i.e. USPS, etc.) we will display the tracking number, click on the tracking number, you’ll be taken to the carrier’s site and you will be given up-to-date information of your order.

Q: What do I do if I've received only part of my order?
A: Check your email to see if you've been notified of a back order, a drop-ship order or a cancelled out of stock order. If you order contains different types of products, your items may originate from more than one location and be may packaged and delivered separately.

Q: Can I cancel an order after it has been submitted?
A: Orders may be cancelled within an hour of order placement during normal business hours. You may send an email if it is after hours or a weekend and we will try to intercept before shipping. Beyond that time frame, it may be difficult for us to cancel orders due to the rapid processing. If you would like to cancel an order, please email our customer service department at googurcom@gmail.com.

Q: Do you accept Purchase Orders?
A: Yes, We gladly accept signed Purchase Orders on company letterhead. Purchase orders can be email to googurcom@gmail.com

All orders are subject to credit approval which may take additional time.
If you have specific questions about your order please email googurcom@gmail.com